flexible work

Rethinking In-Office Cybersecurity — How to Make Your Office More Secure Than Ever

Rethinking In-Office Cybersecurity — How to Make Your Office More Secure Than Ever

Rethinking In-Office Cybersecurity — How to Make Your Office More Secure Than Ever

DesignDATA
Rethinking In-Office Cybersecurity — How to Make Your Office More Secure Than Ever

Three-minute read

The pandemic has changed the way many organizations operate, and while employees have enjoyed the flexibility of working from home, enterprises have been left exposed to increased cybersecurity risks.

Companies have had to rapidly adapt to socially-distanced teams and implement quick fixes to their technology needs, but returning your employees to your facilities will involve carefully constructed strategies to ensure employees are safe and your data is secure. Throughout this process, cybersecurity must be a top priority.

We’ve outlined three key factors to consider about in-office cybersecurity when planning your return to the office:

1. Implement Effective Security Policies
The transition phase of moving back into the office can be a particularly vulnerable time, but it also presents a unique opportunity to evaluate your cybersecurity policies. Thus, a great first step in planning the office return is a security assessment to prioritize the most significant risks.

We recommend that organizations establish clear security policies for all employees, whether working in the office or at home. These policies must cover the use of hardware and software, the maintenance of technology and best practices for installing approved apps, online communications, social media and information sharing.

At a minimum, all company devices should have the latest security patches and updates, a managed software-based firewall and managed endpoint-based antivirus protection.

An additional security policy to consider is cyber insurance, which can mitigate risks and costs. If you currently have a policy, is it aligned with your business and meeting industry standards? If you don’t have a policy, how can you shop for one? Find out by registering for our online cyber insurance webinar!

2. Equip Employees to Identify Cyber Threats
The first line of defense against cyberattacks rests with your employees. All workers must receive effective security awareness training to equip them with the tools to discern possible cyberattacks.

You can do this by clearly communicating what these threats look like and how to mitigate them to all employees. Policies and procedures relating to your organization’s information security should also be shared across all departments.

Having an on-demand help desk – either in-office or through a managed service provider – is also an important consideration to ensure that all workers have immediate assistance to identify and address potential threats.

3. Manage Technology Needs
Flexible work arrangements are here to stay, and with workers spread across different locations, companies will need to examine their remote and in-office cybersecurity risks carefully.

Whether working from home or in the office, organizations will want to strictly prohibit employees from using personal equipment for work purposes and transferring or accessing business data from personal computers. We also recommend that managers ensure all remote workers have company devices and that data is securely stored on company-managed services and networks.

Remember: malware can infect an employee’s corporate computer via their home office network and lay dormant, becoming active once reconnected to the corporate domain. To manage this risk, any devices reconnecting to the office network must be first checked for updates and potential threats.

Remote workers in need of a change of scenery may be tempted to take their laptops to a café with free Wi-Fi. However, using public Wi-Fi networks can expose your organization’s data to cyber threats. Employees need to ensure they have comprehensive protection and understand their organization’s policies surrounding the use of public networks.

Consider using a managed service provider (MSP) to address your technology needs. For example, your MSP will likely offer Hardware-as-a-Service (HaaS). They will take responsibility for sourcing and managing your equipment, appropriate security updates and licensing, saving you time and resources for other critical business operations.

How designDATA Can Ensure Your Cybersecurity

As you plan your return to the office, it is essential to stay updated on the latest cyber threats and how to defend against them. designDATA offers comprehensive, white-glove solutions to help you manage your cybersecurity, so you can rest assured knowing your data and network are secure. Speak to a Cybersecurity Expert today to learn more about our incident response planning, identity management and HaaS solutions.

Rethinking In-Office Cybersecurity — How to Make Your Office More Secure Than Ever Read More »

How to Use Microsoft 365 Business Voice to Your Advantage

How to Use Microsoft 365 Business Voice to Your Advantage

How to Use Microsoft 365 Business Voice to Your Advantage

DesignDATA
How to Use Microsoft 365 Business Voice to Your Advantage

Four-minute read

Learning these key Microsoft 365 Business Voice features will make you much more productive during the workday. Keep reading to get started.

Microsoft is a staple in the business world, offering essential software that significantly boosts productivity. For many organizations, operating without the Microsoft Office Suite is unimaginable.

Although not quite as well-known as some of its larger products, Microsoft 365 Business Voice is a valuable tool for companies willing to harness its power.

Unsure where to start? We’ve got a guide that can help you.

Let’s dive in.

Unlocking Key Features

To make the most of this software, you need to take full advantage of the numerous features. Many of these tools require setup, but the implementation is well worth it.

One of the most notable is the fully-customizable auto attendant. This tool expertly handles incoming calls, directing them to appropriate queues based on criteria like language, time zone, or availability.

When these callers reach the queues, they’ll be presented with a custom greeting while they wait (accompanied by music if necessary). Other notable features include audio conferencing, cloud-based voicemail management (and voicemail transcription), and direct SIP trunk routing.

It’s best to determine which tools your company can benefit from most and integrate them as soon as possible.

The Microsoft Teams Admin Center

As the name suggests, the Microsoft Teams admin center serves as a centralized location that you can use to help manage your organization’s projects and tools. You can also use it for 365 Business Voice.

This tool helps you set up cloud calling and audio conferencing. You can also contribute to a database of relevant phone numbers that are easily accessible.

You can even use the admin center to assign certain levels of functionality to specific phone numbers. For example, one phone number could be a dedicated conference bridge connecting multiple users to a single conference call.

It’s possible to do the same for call queues and auto attendants. By taking full advantage of this utility, you’ll be able to improve your level of customer service drastically.

Build Upon Its Functionality

Although Business Voice provides a large amount of utility for many organizations, some businesses still prefer to use other software alongside it.

For example, a small business owner might use Business Voice as a foundation while also implementing a different partner compliance recording solution.

This scenario is easily achievable. Microsoft 365 Business Voice is highly extensible, allowing users to expand upon its functionality. This means that those who already have a preferred contact center software don’t have to worry about any conflicts arising.

This is particularly useful for more sizeable organizations that benefit from using a large set of tools.

Train Your Team

To get the most out of Microsoft Business Voice, you’ll need to train your team on its functionality. Fortunately, the volume of training required is very low.

Employees who have experience using Microsoft Teams will likely require only 5 to 10 minutes to get familiar with Business Voice. After everything has been configured within the admin center, your employees will often only need to set up their respective voicemails before they can begin to make calls.

This makes Business Voice extremely straightforward to integrate into a company’s practices and is one of the primary reasons entrepreneurs choose to use it.

Ready to Enhance Your Business Communication?

Microsoft 365 Business Voice is more than just a tool; it’s a game-changer for your business communication needs. Are you ready to take your organization’s communication to the next level?

Discover how we can transform your communication strategies with Microsoft 365 Business Voice.

How to Use Microsoft 365 Business Voice to Your Advantage Read More »

Why Email Is Dead – And What to Do About It

Why Email Is Dead – And What to Do About It

Why Email Is Dead – And What to Do About It

DesignDATA
Why Email Is Dead – And What to Do About It

Three-minute read

Email is the physical mailbox of the virtual world. It was designed to make it easy for anyone to reach anyone about anything and, thus, was built for broad, ubiquitous communication. But organization needs have drastically changed since the creation of virtual mailboxes. Now, companies require collaboration hubs that tick off all the communication-needs boxes. Moreover, not only is email becoming less useful, but it is also pulling engagement away from the effectiveness of your collaboration hub.

Below, we outline three key design features that prevent email from being a suitable mechanism for collaboration. We hope this information allows you to make an informative decision with your fellow teammates about how to shift communications to your collaboration hub.

  1. Anyone can email you about anything The ping of an email inbox can draw your attention to an important document, a marketing solicitation, or a phishing scheme – there is no prioritization. Last in is the first up, and important contextual information is missing. Who is this from? What is this about? Do I need to take any action on this?
  2.  Email inboxes are terrible knowledge repositories Information quickly gets buried in email. Depending on who is cc’d on what, conversations become fractured into an array of email strings that need to be pieced together. Teams also run into version control issues as each team member works on a different static version of the same document. All these inconveniences add up, bringing down organizational productivity.
  3. Email is built for one and done communication Have you ever selected “reply all” when you meant to send a private message to the sender? Ever sent an emotionally charged message that you wished you could pull back? Recognized a careless typo immediately after clicking send? Forgot to attach the document you referenced in the body of the message? Ever been the victim of a steady stream of responses that all essentially just confirm receipt (“I got it” / “Thanks”)? Email is simply not conducive to revision, recall, or response, and this lack often causes frustration and misunderstandings.

A collaboration hub, such as MS Teams or Slack, is designed to solve these problems. For example, messages can be easily edited and deleted. As well, information is organized by team, topic, and project, providing important context and keeping all the pieces of a conversation connected. You can also “@” someone to draw attention to the fact that they are being asked to respond. All of these factors improve the quality and efficiency of communication and collaboration. For these reasons and then some, we are currently working on getting zero internal communications via email, ensuring we take advantage of our organization’s more efficient technologies.  

If you’re curious about implementing a collaboration hub or have one but are unsure how to optimize team use, don’t hesitate to get in touch. We would love to discuss critical factors specific to your organization that will help ease the transition or improve your current workflows.  

Why Email Is Dead – And What to Do About It Read More »

Critical Factors to Consider When Implementing a Collaboration Hub

Critical Factors to Consider When Implementing Collaboration Hub

Critical Factors to Consider When Implementing Collaboration Hub

DesignDATA
Critical Factors to Consider When Implementing a Collaboration Hub

Four-minute read

Implementing a collaboration hub is critical for a successful flexible work strategy. Among other benefits, team members experience improved collaboration, more effective prioritization, increased productivity levels, and greater ease locating information needed to do their jobs.

The path to this rosy future is not without challenges and risks. Lack of leadership, resistance to change, botched implementations, and insufficient staff training can drive cynicism and prevent organizations from realizing the benefits of these initiatives.

Below, we outline four critical factors that will serve to increase the speed and value of a collaboration hub implementation:

  1. Begin with the end in mind The value of a collaboration hub is its ability to improve business processes, enhance collaboration across time and space, and ultimately, empower the organization to do quality work for those they serve. Thus, it is essential to develop a project charter and go in with specific outcomes in mind.
  2. Invest in a consultative approach upfront These collaboration hubs are like houses: once you move your furniture in and start living in it, it becomes much harder to re-architect the house. It is crucial that organizations assess the way departments and teams work, what applications are currently in use throughout the organization, and where files live. Using this information, leaders can develop a roadmap to get from ‘here to there,’ one that considers change management, sound governance, and standards around how things should function moving forward.
  3. Leadership must model the way One of the most pervasive challenges we see with widespread implementation is members of the leadership team continuing to communicate and collaborate in the ways they always have. When the epicenters of power and influence pull communication away from the hub, adoption stays low. Leadership has a few essential roles to play here:
    • Leading by example in the adoption of the hub
    • Championing the value of change for the organization and its team members
    • Highlighting employees that are embodying best practices in using the hub effectively.
  4. Support staff through training The phrase ‘learning curve’ exists for a reason. We are all creatures of habit, and changing the way we work is always uncomfortable. That is why training programs are needed. Customized and job-specific training empowers staff to move through that awkward phase of adoption where we feel less than competent. Without this support, many staff likely won’t adopt the new way of working. When the team has one foot in one world, one in another, technological silos and work disruptions are exacerbated.

If you are considering implementing a collaboration hub for your organization or are in the process of doing so and have questions, don’t hesitate to get in touch. Our productivity experts can help outline specific opportunities to improve this transition for every team member.

Critical Factors to Consider When Implementing Collaboration Hub Read More »

Hardware as a Service: The Best Solution for Companies Returning to the Office

Hardware as a Service: The Best Solution for Companies Returning to the Office

Hardware as a Service: The Best Solution for Companies Returning to the Office

DesignDATA
Hardware as a Service: The Best Solution for Companies Returning to the Office

Four-minute read

When planning a return to the office, there are two important considerations: your employees’ health and safety and their technology needs.

Whether embracing an entirely remote workforce, implementing a total return to the office space, or considering a hybrid model, organizations must ensure that all workers are safe and have access to updated hardware and technologies.

Our top recommendation to meet these needs? Hardware as a Service (HaaS). This model is the ideal way to deliver for your teams while streamlining all business functions when returning to the office.

Here are our top three reasons why:

Certainty in uncertain times

Managing technology needs in a socially distanced workspace has been one of the biggest hurdles for chief executives. In these uncertain times, a HaaS plan can provide peace of mind when it comes to keeping your organization’s technology operational and secure.

With a fixed monthly fee, business leaders can manage their expenses without unexpected costs related to hardware maintenance. This is a tremendous advantage for enterprises planning return-to-work strategies where they may need to factor in changing operational and technology needs.

As the service provider is responsible for monitoring and managing equipment, less time and money is wasted on hardware upgrades. Business leaders can focus on other priorities, like keeping their employees safe and increasing productivity.

Ensuring data and network security

With more people working from home, companies are more vulnerable to security risks. Luckily, under the HaaS model, the managed service provider will ensure that hardware is updated regularly. This includes servicing equipment, updating licensing agreements, installing security software, and providing backup and recovery solutions.

Security software updates are crucial – every day cyberattacks become more sophisticated and equipment becomes increasingly susceptible to compromise. Your MSP will ensure that essential security software, like antivirus and data security, is implemented and updated.

Backup and recovery solutions are another integral aspect of your asset security. When employees use their own devices for work, you are relying on them to secure their personal internal or external hard drives to protect sensitive organizational data – the consequences if a cyberattack is successful are drastic. Instead, the HaaS model allows you to take advantage of your MSP’s high-grade backup and recovery solutions.

rows of servers in a data center with a cloud symbol overlay

Cloud services are one such high-grade solution that is a massive benefit of HaaS. Your MSP provider likely offers several top-class private cloud solutions, all of which will protect your data far better than personal clouds. Unlike personal clouds, most MSP cloud offerings include:

High availability: seamless failover if one of your business-critical servers fails, allowing you to continuously enjoy immediate access to your data.

High security: all of the best virtual and physical security measures guard your data and are updated often.

Scalability: easily increase or decrease your virtual environment as your needs change.

Redundancy: multiple backups across several locations so your data is always safe and accessible.

Cloud sync: when enabled, you can automatically sync data across devices.

Scale according to your business needs

The pandemic has forced organizations to rethink their office spaces, and bringing employees back to work involves careful planning that may require companies to scale up or down, depending on their operational and employee requirements.

A HaaS model has built-in scalability, allowing you to add, remove, and replace hardware as your organization’s needs change, providing the best solution for companies returning to the office.

Moreover, a really valuable HaaS program will also offer hot-swapping: for a defined number of years, the MSP will replace or add any components to your hardware without stopping, shutting down, or rebooting the system. As organizations return to the office, this service is critical. The functioning of businesses moving forward is somewhat fuzzy and having the reliability and flexibility of hot-swapping is necessary.

Choosing a HaaS Provider

designDATA offers rugged, modern hardware that caters to your organization’s unique requirements. With recently upgraded HaaS services, we have five equipment profiles with upgrades and customization options for each. We would love to help ease your transition back to the office in any way.

Hardware as a Service: The Best Solution for Companies Returning to the Office Read More »

Why You Should Move Over to Microsoft Teams

Why You Should Move Over to Microsoft Teams

Why You Should Move Over to Microsoft Teams

DesignDATA
Why You Should Move Over to Microsoft Teams

Two-minute read

Every day I get asked the following questions:

⇒ How can my team collaborate better?
⇒ How can we minimize the number of applications we use?
⇒ How can I decrease the cost of the subscriptions we use?

My response is always the same: by switching over to Microsoft Teams. Here are some of the ways this all-out platform responds to the above concerns:

Save Money

Microsoft Teams does what 3-5 of your existing subscriptions do, so why not pay once and continue doing all you need to do, plus more?

One App to Rule the World

Speed up collaboration and increase your organization’s productivity levels by using one app for everything. Some of the features Teams can provide are:

⇒ Business Voice
⇒ Chat windows
⇒ Meetings
⇒ File management
⇒ Project management

Integrations

Microsoft has over 200 app integrations. Connect to other apps easily so that you can continue to collaborate. This also offers extensive flexibility, so you can make Teams work for you and customize your usage to fit every team’s unique needs.

Stay Connected – Anytime, Anywhere

Microsoft Teams addresses the need to communicate with remote, hybrid, and traveling employees. With the Teams phone app, you have immediate access to all apps and documents. You can even respond to chat conversations, join video calls, and continue collaborating on projects.

Improved Collaboration and Communication

Because of the integration with Office 365, you don’t need to switch apps when collaborating on a document. You can create the Word, Excel, or PowerPoint document in Teams, immediately share it with your coworkers, and co-author in the blink of an eye.

Other Fantastic Features

Call transfer is easy – no more blindsiding your coworkers anymore! Simply send them a quick heads up before transferring the call.
Compatibility – Teams is available on Windows, Mac, iOS, and Android devices.
Integration – Teams is fully integrated with Office 365 and can integrate with most major applications.

designDATA’s Microsoft Support

With Microsoft Teams and Business Voice, you don’t have to sacrifice the features you need or love. Our experts offer implementation and support for Microsoft solutions – if your organization requires support or if you have any questions, don’t hesitate to get in touch.

Why You Should Move Over to Microsoft Teams Read More »

Hybrid Work Models: What the Research Says to Consider

Hybrid Work Models: What the Research Says to Consider

Hybrid Work Models: What the Research Says to Consider

DesignDATA
Hybrid Work Models: What the Research Says to Consider

Three-minute read

As organizations begin to open their offices back up, they are faced with the challenge of determining what the “next normal” will look like. Some have gone remote and are never going back. Others want to return to “the way things were.” Most organizations are exploring hybrid options somewhere in the middle.

Leadership is trying to strike a balance between employees’ preference for flexibility and the desire to ensure collaboration and a solid organizational culture. The devil is in the details. Where many firms are letting individual staff members dictate their schedules, new research from MIT professor Robert Pozen and technology researcher Alexandra Samuel suggests that a more deliberate approach will yield better results.

Although their research doesn’t uncover any universal best practices – which is what I think we were all hoping for – it does highlight five key factors that every organization should consider when making decisions about flexible work. These factors – Function, Location, Organization, Structure and Culture (FLOCS) – are outlined below to help you deliver the best flexible work experience for your organization. And yes… any framework worth the space it’s printed on requires a compelling acronym like FLOCS!

Function

What are the key aspects of your employees’ jobs? If their work involves extended periods of concentration, this may favor home days. If their work involves frequent collaboration or brainstorming, in-person work likely suits best.

Location

Hiring in a single metropolitan area means you can join your teammates in a nearby office or meet up easily for one-on-one meetings. Conversely, there’s no point in making employees report to the nearest office if everyone they work with is in another city.

Organization

The organization factor represents how flat or hierarchical the organization is. If the organization is relatively flat, people working remotely don’t feel far from the “center” of the organization. If it’s more hierarchical, those working remotely may be at greater risk of proximity bias.

Culture

Companies with an individualistic culture seem to make a smoother transition to virtual work; by contrast, companies that stress “us” over “me” have been slower to adopt online collaboration.

Scheduling

This factor covers the practical issues of scheduling. Suppose schedules are similar and work is interdependent. In that case, it’s good to encourage everyone to work at roughly the same time and come into the office on the same days to benefit from social bonding and collaboration. If employees live in different time zones, it’s better to set a few common windows for real-time communications like videoconferences and let most other work unfold through email or document sharing.

In summary, there is no objective “right” answer. It becomes a matter of balancing the different factors to best suit the interests of both the organization and its people. In my view, the keywords are “equitable” and “intentional.” When policies are created as a reflex or based on the “squeaky wheel,” it increases the risk that the solution to one problem becomes the root cause of another. A diverse group of stakeholders should be heard to ensure all perspectives are taken into account.

To close, I would be remiss for not mentioning that the smart application of technology can enhance the success of any organization’s approach. If you would like the experts at designDATA to take a look at your current technology and optimize it for a hybrid work model, do not hesitate to get in touch.

Hybrid Work Models: What the Research Says to Consider Read More »

Technology and Flexible Work: Why Implementing a Central Collaboration Hub Is Key

Technology and Flexible Work: Why Implementing a Central Collaboration Hub Is Key

Technology and Flexible Work: Why Implementing a Central Collaboration Hub Is Key

DesignDATA
Technology and Flexible Work: Why Implementing a Central Collaboration Hub Is Key

Five-minute read

It’s inevitable – flexible work is the future of work. For organizations that can turn this practice into a core competency, the gains will be invaluable, like attracting and retaining the best talent and, thus, performing better for those their business serves. Ultimately, these organizations will have a massive competitive advantage.

So, how can you turn this practice into a core competency?

Conditions of an Effective Distributed Work Strategy

Unfortunately, there is no objective “right” answer. Like any organizational competency, its proper application is very much dependent on the context. It is critical to thoroughly examine the work you do, who you do it with, and how. This information will help you focus your organization’s finite resources and tolerance for change on the areas that will have the most significant positive impact.

It’s a matter of balancing the different factors to best suit the interests of both the organization and its people. In my view, two key elements are equity and intentionality; when policies are created as a reflex or based on the “squeaky wheel,” it increases the risk that the solution to one problem becomes the root cause of another. A diverse group of stakeholders should therefore be heard to ensure all perspectives are considered.

Another central aspect of implementing an effective distributed work strategy will be your team’s technology needs.

Technology bridges the divide between the various places from which team members work. It forms the foundation of how teams communicate, collaborate, and find valuable information and should ultimately be at the forefront of any flexible work strategy.

Exploring all aspects of remote work technology and their implications can be a daunting task. Where should you start?

Implementing a Single Collaboration Hub

We have found that one of the most productive places to start is the implementation of – and organization-wide commitment to – a single collaboration hub like Microsoft Teams, Slack, or Zoom.

There are many benefits to creating a central collaboration space:

  1. Knowledge workers spend an exorbitant amount of time simply looking for the information they need to do their job. Your collaboration hub becomes a single, easily searchable library of your organization’s knowledge. This includes structured and unstructured data. For example, did you know that, post recorded meeting, you can add captions to your video in Microsoft Teams? These captions become searchable. So, for example, if you are looking for any mention of “Project X” in your last ten team meetings, you can easily find each meeting where it is mentioned instead of diving into hours of recordings.
  2. Within distributed teams, especially those without a mature approach to data governance, information silos run rampant. The hub becomes a central place for real-time and time-independent (asynchronous) collaboration in all forms, including video, phone, chat, and document editing and sharing. The alternative is having “pieces of the puzzle” dispersed among different file storage locations, email platforms, productivity suites, and video conferencing applications.
  3. It offers important context for communication, allowing team members to focus energy and attention on the tasks that matter most. In the collaboration hub, communications and resources are organized with purpose (e.g., by project, department, or group) as opposed to email, where the last communication appears first, regardless of source or priority. In Microsoft Teams and the like, you can also use the “thumbs up” or other reactions to acknowledge an instruction or verify you have taken a requested action. This is far more effective than subjecting yourself to a never-ending stream of emails that convey the important information of: “I got it.”

Your collaboration hub enhances knowledge management, minimizes distractions and unproductive time, and serves as a force multiplier, amplifying the impact of individual contributors and teams.

Why do some implementations succeed where others don’t? Let’s look at how we can avoid common pitfalls:

It all starts with leadership modeling
One of the most pervasive challenges we see with widespread implementation is members of the leadership team continuing to communicate and collaborate in the ways they always have. When the epicenter of power and influence is pulling communications away from the collaboration hub, adoption stays low and, unfortunately, the value of the hub gets exponentially greater as more people use it.

Leadership also has an important role to play in championing the value that the change will bring to the organization and its people. There must be a compelling vision of the future for people to feel compelled to make a change. Leadership must also highlight employees that are embodying best practices and demonstrating effective use cases. Some organizations are going as far as to include collaboration as a performance review criterion.

Invest in the consultative piece of the project prior to implementation
It used to be a technological feat to stand up a new software program. Now it’s as easy as flicking a switch. This is a double-edged sword in that it can lead to build-before-design challenges. These collaboration hubs are like houses – once you move all your furniture in and start living in it, it becomes much harder to re-architect the house. It is important that organizations assess the way departments and teams collaborate and get work done, what applications are currently in use throughout the organization, where critical files currently live and then develop sound governance and standards around how that should function going forward.

And lastly, training
The phrase “learning curve” exists for a reason. We are all creatures of habit and changing the way we work is always uncomfortable. Being conscious that there is a valuable skill we do not have yet is painful. That is why an engaging and practical training program needs to be implemented. This will help empower staff to move through that awkward phase of adoption where we all feel less than fully competent. Training resources need to be in place to accompany the team through that technology initiative ‘death valley.’

How designDATA can help with your hybrid work solutions

The value of a managed service provider (MSP) is their ability to leverage technology to improve business processes and outcomes. This requires truly understanding the business of the organizations it serves and aligning IT operations in a consultative way.

One of the common frustrations we hear from prospective clients is that their MSP is not driving the technology agenda forward; it is not proactively facilitating the strategic conversations to anticipate opportunities and challenges. Without this level of partnership, IT cannot fulfill the ultimate promise of IT operations: serving as a vehicle to take teams from where they are to where they want to go.
designDATA is happy to share the approach we employ to achieve these results for our clients. We are always excited to exchange best practices and lessons learned with other mission-driven organizations.

Please don’t hesitate to reach out if you would like to explore the issues that matter most to you!

Technology and Flexible Work: Why Implementing a Central Collaboration Hub Is Key Read More »

Talk With Our Productivity Expert