Careers
IT Career Opportunities
Check out our open positions below (you will be redirected to Doyon Limited, our parent company, to apply):
The Service Desk Supervisor position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are preferred, this role is primarily responsible for managing Service Desk staff operations.
The Service Desk Manager position is responsible for delivering our IT managed services to a client account with the support of a cross-functional team. Although technical capabilities are necessary, this role is primarily responsible for managing service desk staff, operations and customer relations.
The Senior Accountant position is primarily responsible for providing transactional and managerial support during the month-end, quarter-end, and year-end closing activities of the organization. This role will collaborate closely with the Accounting Manager to ensure the accuracy and integrity of financial deliverables, while adhering to pre-determined deadlines. The position has a strong emphasis on inventory and fixed asset management and accounting. Additionally, this role will serve as a backup to the Accounting Manager, overseeing the day-to-day activities of the department while documenting, formalizing, and updating accounting systems and processes.
The Associate Service Delivery Manager position is responsible for delivering our IT managed services to a portfolio of client accounts with the support of a cross-functional team. This role involves helping designDATA safeguard our revenue, retain our clients, grow our accounts, and spearhead projects to modernize client infrastructure.
Provide technical support to clients by troubleshooting applications, systems access, resolving hardware, software and network related issues. Utilize pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the End User Support Technician Tier 3 and the Technical Account Manager. Document and monitor service requests to ensure the issue resolution meets or exceeds the service level standard. Provide guidance on basic technical topics to Tier 1 technicians. Provide onsite technical support to the client when requested by the Client Technology Manager.
Why Join the designDATA Family?
In our world, there’s always a mission at hand or a goal to accomplish. That’s why we employ some of the best network engineers and IT consultants in the region; to ensure we can help our clients align their technology solutions with business objectives to solve real world problems. And we think that’s pretty cool.
We make it a priority to take care of our employees, offering an extremely competitive benefits package and a fun, flexible work environment. We also provide:
Medical, vision, and dental
401k retirement plan
Employee Assistance Program (EAP)
Life and AD&D
Short and long-term disability
Flexible spending accounts
Paid time off
Bereavement, family medical, and jury duty leave