Shiree Hirsch

Clare Espina, General Manager, designDATA

designDATA Announces Clare Espina as New General Manager

designDATA Announces Clare Espina as New General Manager

Clare Espina

Washington, D.C. – February 2026. designDATA, a leading managed IT services partner for associations, nonprofits, and mission‑driven organizations, announced today that Clare Espina has joined the company as its new General Manager, effective February 2, 2026.

Clare brings a strong background in organizational leadership, business operations, and team development. She has led complex initiatives across fast‑moving environments, helping organizations strengthen client experience, improve internal alignment, and support sustainable growth. Her leadership approach reflects designDATA’s commitment to client focus, teamwork, continuous learning, and accountability.

In her new role, Clare will guide designDATA’s strategy and operations while working closely with teams across the organization. Over the coming months, she will be meeting with staff, partners, and clients to better understand their goals, technology needs, and long‑term priorities. Her emphasis will center on delivering a consistent, reliable, and guided IT experience across all service areas.

“We are excited to welcome Clare and the thoughtful leadership she brings,” said Tom Mercer, President & GM of Doyon Technology Group, designDATA’s parent company. “Her focus on people, clarity, and operational strength will help us deepen the support we provide to the organizations that depend on us.”

designDATA remains committed to its mission: helping clients achieve their purpose by ensuring their technology is simple, modern, and secure. Clare’s leadership strengthens that promise and reinforces the company’s focus on long‑term partnership and dependable service.

About designDATA

Established in 1979, designDATA is an IT Managed Services Provider operating out of the Washington, DC Metropolitan area. They are focused on equipping organizations with scalable solutions that enable teams to do their best work securely. They do this by striving to see the world through their clients’ eyes, aligning IT operations with organizational priorities, and ensuring staff have the resources they need to excel. designDATA provides 24/7 tech support, data center and cloud services, robust cybersecurity solutions, exceptional end-user training, and enterprise-level consulting services.

For more information about designDATA, visit our website or contact:

Clare Espina
General Manager
designDATA
240-743-7155
[email protected]

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The Executive Learning Lab 2025: Get the Key Takeaways and Start Building Your Learning Culture

The Executive Learning Lab:

Analyze, Apply, Accelerate

Equip your team with the mindset and skills to embrace change, adopt AI with confidence, and turn learning into lasting impact.
May 7, 2025 | 10:00am – 4:00pm EST
The Tower Club, Tysons Corner 

View Session Videos

Empower Your Team for the Future

 

The pace of innovation isn’t slowing down and neither should your team. The real barrier to progress isn’t the tech itself, it’s getting people to confidently adopt it.

This interactive event is designed for leaders who want to foster a culture of continuous learning, helping their teams embrace AI and other emerging technologies to drive real efficiency and impact.

Through expert-led sessions and practical discussions, you’ll walk away with strategies to:

  • Build a learning-first culture that helps teams adopt AI and other tools with confidence
  • Close skill gaps that limit productivity and slow adoption
  • Integrate training into daily workflows without disrupting operations

Don’t let underutilized technology slow you down. Equip your team with the mindset and skills to analyze, apply, and accelerate success.

Attendees are eligible to receive 5 CAE credits.

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CAE Registered Provider Web Sticker

Executive Learning Lab Agenda and Session Details

10:00am - 10:20am: Opening Keynote Speaker Kerri McGovern, Senior Director, Membership at Association of Corporate Counsel

Opening Keynote Speaker – The Learning Curve: Knowing the Why Behind AI

Kerri McGovern, Senior Director, Membership at Association of Corporate Counsel

AI is no longer a future concept—it’s here, it’s evolving fast, and yes, it’s normal to feel uncertain. In this candid and insightful keynote, Kerri McGovern shares how ACC is approaching AI through a lens of intentional learning, transparency, and purpose-driven strategy.

Rather than pushing immediate adoption, their AI task force began with a critical question: What’s the “why” behind this technology? From addressing internal fear with open conversations to creating awareness-based training, Kerri will walk through how her team is helping staff and members alike understand AI before being expected to use it.

She’ll also share real-world wins—like leveraging the AI-powered translation tool DeepL to support global expansion—and how her team is exploring meaningful ways to equip their members with AI tools and training.

This keynote will inspire leaders to:
 ✅ Embrace AI as an opportunity for empowerment, not just efficiency
 ✅ Lead with empathy and transparency through the AI learning curve
 ✅ Identify the “why” before the “how” in their organization’s AI journey
 ✅ Start small, stay human, and focus on meaningful impact

AI doesn’t have to be all or nothing. It starts with understanding—and that’s exactly where this conversation begins.

View Video
10:20am - 10:40am: Featured Speaker Monica Pemberton, Vice President and CIO at the American Council on Education

Featured Speaker – The Tech Playground: Creating a Lab for Experimenting, Learning, and Innovating Together

Monica Pemberton, Vice President and Chief Information Officer (CIO) at the American Council on Education

Join Monica for a fun and inspiring session where you’ll learn how to harness the power of play to drive real, sustainable change within your organization. It’s time to empower your teams to innovate, learn, and lead in the ever-evolving world of technology!

In a world where technology is advancing at lightning speed, the best way to keep up is by creating a space where experimentation and innovation are the norm. Monica Pemberton, CIO at ACE, will guide you through the process of building a collaborative “AI Playground”—a dynamic lab where your teams can explore, test, and learn new technologies in a hands-on, low-pressure environment.

This interactive session will show you how to foster a culture where technology is seen as a tool for growth, not a challenge to overcome. Monica will share strategies for introducing AI and emerging technologies to your teams in a way that encourages curiosity, collaboration, and continuous learning—while minimizing the fear and resistance that often accompanies change.

Key takeaways include:

  • How to create a safe, experimental space where teams can explore AI and new technologies without the pressure of immediate results
  • Best practices for integrating change management into your “playground” approach, making the adoption of new tools feel like an exciting opportunity rather than a daunting task
  • Practical strategies for turning experimentation into innovation, ensuring that lessons learned in the lab translate into real-world impact for your organization
View Video
10:40am - 11:30am: Session 1 - Preparing for AI: Overcoming the “Forgetting Curve” with Spaced Repetition and Customized Learning Pathways

Preparing for AI: Overcoming the “Forgetting Curve” with Spaced Repetition and Customized Learning Pathways 

 Scott Richards, designDATA’s Director of Training & Project Management Office 

AI adoption isn’t just about having the right tools—it’s about ensuring employees have the skills and knowledge to use them effectively over time. But without reinforcement, up to 70% of newly learned information is forgotten within 24 hours (Ebbinghaus’ Forgetting Curve). Without a structured learning approach, organizations risk underutilized technology, inefficiencies, and lost productivity. 

To successfully integrate AI and other emerging technologies, leaders must bridge knowledge gaps, improve retention, and create a culture of continuous learning. 

In this session, we’ll explore: 

  • How the Ebbinghaus “Forgetting Curve” impacts knowledge retention and what leaders can do about it. 
  • Why spaced repetition drastically improves learning outcomes and how to implement it in your organization. 
  • The power of customized learning pathways to align training with employee roles and organizational goals. 
  • The leader’s role in fostering ongoing learning and ensuring teams are equipped to embrace AI. 

Discover how intentional learning strategies can help your workforce retain knowledge, maximize technology adoption, and drive long-term success in an AI-powered workplace. 

View Video
11:30am – 12:30pm: Lunch
12:30pm - 1:30pm: Session 2 - Bridging the Skills Gap and Leading a Learning-First Culture – Executive Panel Discussion

Bridging the Skills Gap and Leading a Learning-First Culture

An Executive Panel Discussion with:

  • Tina C. Yuille, Director of IT Operations at the Council for Advancement and Support of Education
  • Bob Corlett, President and Founder of Staffing Advisors
  • Chip Flater, Director of IT at the National Science Teaching Association and
  • Reggie Henry, Chief Information and Performance Excellence Officer at ASAE: The Center for Association Leadership

A leader’s most critical responsibility? Ensuring their teams are equipped to succeed.

Technology is evolving at an unprecedented pace, and AI is already reshaping industries, workflows, and opportunities. But here’s the reality—no technology will drive impact if teams aren’t prepared to use it effectively.

Training isn’t optional—it’s a leadership mandate.

This executive panel discussion will feature leaders who have embedded continuous learning into their organizations. They’ll share real-world insights on:

  • The Leader’s Role: How fostering a culture of learning empowers teams to adapt, innovate, and stay competitive.
  • The Cost of Underutilized Tools: Why neglected training leads to inefficiencies, lost productivity, and missed opportunities.
  • How Learning-First Teams Win: Success stories (and hilarious fails!) from organizations that prioritize training and see measurable business results.

If you want your team to embrace AI, adopt new technologies, and work smarter, you can’t afford to leave training as an afterthought. This discussion will offer practical strategies to bridge skill gaps, strengthen learning cultures, and create AI-ready teams.

Key Takeaways
1:30pm - 2:30pm: Session 3 - From Hype to Hope to Help: The Leader’s Guide to Mission-Multiplying AI.

From Hype to Hope to Help: The Leader’s Guide to Mission-Multiplying AI. 

Greg Starling, Doyon Technology Group’s Head of Emerging Technology 

AI is transforming the way organizations operate—but the secret to real results isn’t expensive tools or massive teams. It’s practical, everyday use. In this session, Greg Starling cuts through the hype to show how small and mid-sized organizations can unlock immediate value from AI without overhauling their entire tech stack. 

You’ll learn how to start small, using the tools you already have (like Microsoft 365), to automate repetitive tasks, personalize communication, and reduce admin overhead. Greg will also share how leaders can build a culture of experimentation and learning that helps their teams embrace AI in a way that’s authentic, safe, and aligned with their mission. 

Key Takeaways: 

  • What AI can realistically do for small and mid-sized organizations—without enterprise-level budgets 
  • Why you should optimize existing tools before layering on AI 
  • Real examples of how nonprofits are using AI to boost efficiency and donor engagement 
  • A 3-phase roadmap to drive adoption and measurable outcomes—starting this week 

AI isn’t about replacing people—it’s about freeing them to focus on what matters most. This session will show you how to get there. 

View Video
2:30pm - 3:00pm: Closing Keynote from Reggie Henry, Chief Information and Performance Excellence Officer at ASAE

Closing Keynote

Reggie Henry, Chief Information and Performance Excellence Officer at ASAE: The Center for Association Leadership 

A nationally recognized leader in association technology, Reggie will challenge the way you think about innovation, leadership, and preparing your team for what’s next.”

View Video
3:00pm – 4:00pm: Networking

Event Speakers

Bob Corlett

Bob Corlett
President and Founder of Staffing Advisors

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Bob Corlett

President and Founder of Staffing Advisors

Bob Corlett is the founder and president of Staffing Advisors, a Washington, DC-based executive search firm that has helped the nation’s leading associations and nonprofits hire transformational leaders for over twenty years.  A “process nerd” at heart, Bob’s pursuit of efficiency and innovation fosters a culture of experimentation and flexibility among his team. With his support, Staffing Advisors leverages AI and process automation to boost productivity without diminishing the personal interaction and strategic decision-making required to achieve consistently good hiring results. Bob champions the ethical use of AI and automation in the recruiting industry, setting the standard to ensure these technologies enhance, rather than replace, human judgment.

Chip Flater

Chip Flater
Director of IT at the National Science Teaching Association

Read Bio

Chip Flater

Director of IT at the National Science Teaching Association

Chip Flater is a mission-driven IT leader with more than two decades of experience leading technology strategy in nonprofit and education-focused organizations. He currently serves as Director of Information Technology at the National Science Teaching Association, where he brings together cybersecurity policy, generative AI, and data analytics to create meaningful, scalable change.

Chip’s career includes IT leadership roles at the American Counseling Association, American Correctional Association, and National Restaurant Association. He is recognized for building strong, resilient teams and leading organizations through digital transformation with a focus on security, adaptability, and measurable impact.

He holds a Master of Information Technology and a graduate certificate in Cybersecurity Policy from Virginia Tech and is a two-time recipient of DCA Live’s Association Technology & Innovation Leader award.

Reggie Henry

Reggie Henry
Chief Information and Performance Excellence Officer at ASAE: The Center for Association Leadership

Read Bio

Reggie Henry

Chief Information and Performance Excellence Officer at ASAE: The Center for Association Leadership

Reggie Henry is a respected technology leader in the association space, currently serving as Chief Information and Performance Excellence Officer at ASAE: The Center for Association Leadership. With more than 30 years of experience working with and for nonprofits, Reggie has been a driving force behind advancing digital transformation, member engagement, and operational excellence in mission-driven organizations.

At ASAE, he leads efforts to implement exemplary technology systems that serve as models for the broader association community. He is also a passionate advocate for improving digital literacy among association leaders and staff—ensuring technology is not just functional, but impactful.

Reggie is a frequent keynote speaker on technology strategy, AI, and digital leadership, with appearances at major industry events including ASAE’s Annual Meeting, the Association AI Summit, and Higher Logic’s Super Forum. He holds a B.S. in Economics and Computer Science from Georgetown University and has been recognized as one of the top CIOs in the DC-MD-VA region.

Kerri McGovern

Kerri McGovern
Senior Director of Membership for the Association of Corporate Counsel

Read Bio

Kerri McGovern

Senior Director of Membership for the Association of Corporate Counsel

Kerri is a high energy, communicative leader who accomplishes big ideas with focused strategy and collaboration. With 15 years in association management, she is a membership, marketing, and technology expert with concentrated experience in driving meaningful operational transformation to maximize customer experience and revenue generation. She is systems driven and outcome focused.

Monica Pemberton

Monica Pemberton
Vice President and Chief Information Officer (CIO) at the American Council on Education (ACE)

Read Bio

Monica Pemberton

Vice President and Chief Information Officer (CIO) at the American Council on Education (ACE)

Monica Pemberton is the Vice President and Chief Information Officer (CIO) at the American Council on Education (ACE), where she leads strategic technology initiatives and ensures the secure, efficient operation of ACE’s systems. Previously, she served as Chief Technology Officer at the National Association of College and University Business Officers (NACUBO), where she drove key digital transformation efforts.

Monica holds both BS and MS degrees from the University of Maryland Global Campus and has earned certificates in Diversity, Equity, and Inclusion in the Workplace and Inclusive and Ethical Leadership. She is deeply committed to advancing diversity in the tech sector and giving back through mentorship.

She serves as President of the Blacks in Technology (BIT) Alexandria, VA chapter, sits on the Technology Professionals Advisory Council for ASAE, and is a board member of the Association of Women Technology Champions (AWTC). In 2023, she was recognized with the Diversity Women Media Elite 100 award for her leadership and advocacy.

Monica continues to be a passionate advocate for inclusive innovation—bridging technology, higher education, and association leadership to drive meaningful impact.

Scott Richard

Scott Richards
designDATA’s Director of Training & Project Management

Read Bio

Scott Richards

designDATA’s Director of Training & Project Management

Scott Richards leads designDATA’s training initiatives with a focus on empowering both clients and employees through consistent, practical, and engaging learning experiences. Since joining the company in 2017, he has developed and delivered weekly webinars, custom training sessions, and onboarding support that help teams build confidence with essential workplace tools—particularly Microsoft 365 and emerging technologies.

Before joining designDATA, Scott built a 30-year career at IBM, where he held diverse roles including programmer, customer support representative, presales engineer, and technical sales manager. Throughout, he developed a reputation for clear communication and team leadership, ultimately overseeing a team of 16 and managing training strategy across departments.

Scott is a Certified Microsoft Office Specialist and a member of the Association for Talent Development. He holds a B.A. in Computer Science from Brown University.

Greg Starling

Greg Starling
Doyon Technology Group’s Head of Emerging Technology

Read Bio

Greg Starling

Doyon Technology Group’s Head of Emerging Technology

Greg Starling is an innovation-focused technology leader with over 20 years of experience building high-performing teams and bringing cutting-edge solutions to life. As Head of Emerging Technology at Doyon Technology Group, he helps organizations navigate the fast-moving world of AI—especially generative AI—with clarity, strategy, and impact.

Greg has led innovation and technology efforts across sectors including software, manufacturing, nonprofit, and government, with leadership roles at companies like Tailwind, WeGoLook, and Monscierge. His work blends deep technical expertise with business acumen, helping organizations translate emerging technologies into measurable outcomes.

A recognized thought leader and frequent speaker on AI adoption, Greg is passionate about making advanced tools practical, approachable, and empowering—especially for small and mid-sized organizations.

Tina C. Yuille

Tina C. Yuille
Director of IT Operations at the Council for Advancement and Support of Education

Read Bio

Tina C. Yuille

Director of IT Operations at the Council for Advancement and Support of Education

Tina C. Yuille serves as the Director of IT Operations at CASE, where she helps lead impactful technology initiatives that drive efficiency, continuous improvement, and innovation across the organization. She leads launch efforts for new IT projects, including training staff to maximize adoption and effectiveness. Tina serves as the co-lead of CASE’s AI Working Group, guiding the organization’s exploration and implementation of artificial intelligence solutions, such as the XOP Internal Ticketing and Knowledge Management platform.

Tina’s journey at CASE began with overseeing the recognition awards program, followed by a stint in the President’s Office, where she managed strategic projects like the dues restructuring initiative. An experienced business process engineer, she previously held a senior consulting role at IBM and managed strategic partnerships at Goodwill Industries International.

Tina holds an MBA from Washington University in St. Louis, MO, and is recognized for her expertise in leveraging business process improvement and technology to advance association and nonprofit goals.

A native Washingtonian and mother of a middle school debater, Tina enjoys DC’s weekend running races and loves building Smartsheet solutions to solve problems, streamline operations, and drive data-driven decisions.

Address

The Tower Club Tysons Corner
8000 Towers Crescent Drive
#Suite 1700
Vienna, VA 22182 United States

Parking

There is a multi-level garage adjacent to the building, marked “Towers Crescent Parking.” A designDATA greeter will be in the Tower Club lobby to provide you with a parking voucher upon arrival.

Elevator Instructions

From the main lobby of the building, you will take two elevators to reach the club: Take the first elevator from the 1st to the 14th floor, exit, walk around the corner, and take the second elevator to the 17th floor. Signs will guide you, and the Tower Club concierge is available for assistance.

The Executive Learning Lab 2025: Get the Key Takeaways and Start Building Your Learning Culture Read More »

Pharmaceutical Trade Association

Empowering Growth: How a Pharmaceutical Trade Association Evolved its Technology

Empowering Growth: How a Pharmaceutical Trade Association Evolved its Technology

Overview

In 2016, a Washington-based pharmaceutical trade association set its sights on expansion. Starting with a team of 15, their goal was to scale up their workforce, enhance their output and solidify their position as a significant player in the generics and biosimilars industry.

However, the association faced a challenge: inadequate IT support. Their existing vendor, limited in bandwidth and experience, could only provide basic hardware, server support and lacked a help desk.

In 2017, after a comprehensive RFP process, the association chose to partner with designDATA. designDATA’s expertise in project management was a crucial asset for the association as it embarked on the journey of doubling in size and meeting its ambitious objectives.

They've helped us mature — we wouldn't have done it without them.

~ VP of membership and operations at the trade association
Pharmaceutical Trade Association staff using laptop

Our Promise

This enduring partnership has equipped the trade association to undertake more ambitious initiatives for its members, backed by advanced technology, robust system security and dependable IT support.

FULL IT SUPPORT

The association's staff now enjoys unwavering 24/7 remote support from designDATA’s responsive team, ensuring swift assistance with laptop, hardware or software issues. designDATA also liaises with the ISP provider to resolve network issues, relieving the internal team of this burden. This customer-centric approach allows the association to focus on its core functions, with prompt issue resolution, minimizing downtime and maintaining operational continuity.

ENHANCED CYBERSECURITY

Operating with heightened security, the association safeguards crucial data and assets under designDATA’s guidance. This includes quick diagnosis and resolution of network issues, as well as the implementation of protective measures like two-factor authentication and enhanced security protocols. Additionally, ongoing security awareness training and simulated phishing tests empower staff to act as human firewalls, further strengthening the organization's cybersecurity posture.

CLOUD-BASED FLEXIBILITY

designDATA’s support in transitioning to a cloud-based Microsoft 365 environment has provided the trade association with agility. This shift was invaluable during the COVID-19 pandemic, enabling remote access for employees and members. Post-pandemic, this modern work model fosters enhanced collaboration and centralized data management, driving efficiency and innovation.

MODERNIZED TECHNOLOGY

The partnership with designDATA ensures continual access to cutting-edge tools and regularly updated equipment, significantly enhancing technological prowess and operational efficiency. designDATA oversees the integration of specific software needs, like Snagit and Adobe Creative Suite programs, to optimize staff workflow. A regular refresh schedule guarantees access to the latest technology every two to three years.

Looking Forward

As the ongoing managed IT partner, designDATA has played a pivotal role in ensuring the association effectively harnesses the power of technology. By implementing a comprehensive IT strategy, designDATA has empowered the organization to evolve its technology, reshaping operations and ultimately delivering better services to its members.

designDATA will help you get to where you want to be and a place that's industry standard.

~ VP of membership and operations at the trade association

Empowering Growth: How a Pharmaceutical Trade Association Evolved its Technology Read More »

International Association

Empowering Excellence: An International Association’s IT Transformation

Empowering Excellence: An International Association’s IT Transformation

Overview

As the leading international professional association in its industry, this organization is dedicated to empowering professionals to network with peers and advance their careers. With a large membership, the organization’s staff must manage a growing volume of complex data and other digital assets.

The organization needed a local provider to offer on-site assistance, remote daily technical support and help with significant tech modernization projects, such as consolidating and migrating its IT infrastructure.

In December 2021, the organization partnered with designDATA, influenced by its well-regarded track record in aiding similar associations to elevate their technological capabilities for improved efficiency.

designDATA has a solid support infrastructure in place for our staff. I feel they are a trusted partner that provides immediate response and support as needed.

~ Director of IT at the international association
Autism Nonprofit

Our Promise

Today, the organization partners with designDATA, leveraging innovative IT solutions to enhance its vital operations. This partnership supports essential activities, including organizing publications, conferences, competitions, networking communities and professional development services, all aimed at achieving tremendous success and impact.

UNIFIED CLOUD-HOSTED IT INFRASTRUCTURE

The association transitioned from a fragmented IT setup to a cohesive cloud environment, centralizing its intricate operations and bolstering its hybrid workforce. Following a thorough inventory and assessment of the association's hardware, the designDATA team devised and implemented a strategy to consolidate over 30 servers into an integrated Microsoft 365 and Azure cloud environment. This transformation enabled the association’s team to enhance productivity and enjoy a stable IT infrastructure at their main office.

ENHANCED CYBERSECURITY

The organization has significantly bolstered its cybersecurity resilience and ensured uninterrupted operations by adopting designDATA's comprehensive cybersecurity solutions. More than half of their workstations have been upgraded to modern, portable laptops, enhancing security at the desktop level. The association now benefits from a stabilized office network and fortified server and system access, ensuring the protection of their valuable membership data.

RESPONSIVE IT SUPPORT

The association's operational efficiency has improved considerably since partnering with designDATA. The association leverages the 24/7 help desk support to swiftly identify and resolve issues across workstations, servers and networks. designDATA's commitment to clear communication and deep technological expertise empowers the association to make informed technology decisions, adapt to changing needs and maintain long-term momentum.

The technical staff assigned to our work have all been competent and excellent communicators. I believe they have delivered as promised on all fronts.

~ Director of IT at the international association

Looking Forward

By partnering with designDATA, this organization has strengthened its capacity to advance its mission. Their ongoing working relationship ensures the association can rely on a secured and modernized digital infrastructure that lets them focus on their core mission without disruptions. As a result, the organization continues to improve its data management and event coordination to drive increased membership engagement.

Empowering Excellence: An International Association’s IT Transformation Read More »

Autism Nonprofit

Innovating for Impact: Leveraging Technology to Advance the Mission of an Autism Nonprofit

Innovating for Impact: Leveraging Technology to Advance the Mission of an Autism Nonprofit

Overview

A small nonprofit dedicated to autism support required external IT expertise to manage its technical operations efficiently. Focused on delivering individualized, evidence-based therapy services to autistic children, the organization needed assistance with a range of tasks, from user logins and computer setups to software deployment and credential management.

After a thorough search and interview process, the organization chose to partner with designDATA, attracted by its commitment to providing top-notch services tailored to the nonprofit’s specific IT needs. Their goal was to create a secure, modernized system to enhance organizational communication and collaboration.

designDATA is very friendly. Our conversations are very easy, and we never have to over-explain ourselves. They definitely understand their business. We’ve been fully satisfied every step of the way.

~ Executive Assistant at the organization
Autism Nonprofit

Our Promise

Since September 2021, designDATA has been providing managed IT services for the organization, proudly empowering the nonprofit to leverage technology to increase operational efficiency, achieve its mission and enhance its impact on autistic children.

EMPLOYEE SUPPORT

designDATA has played a crucial role in fostering a positive, efficient work environment for the organization’s staff, thereby enhancing overall productivity. They handle equipment setup for new hires, guide them through onboarding and ensure they are well-equipped to effectively utilize their hardware and software tools. The organization relies on designDATA for seamless software updates and integrations, confident in its ability to swiftly train staff to adapt to new tools. designDATA also monitors digital activities to ensure technology is used appropriately and thoroughly.

TIMELY ISSUE RESOLUTION

The organization’s commitment to providing uninterrupted services to children and families in their community necessitates a reliable IT infrastructure and swift problem-solving. designDATA’s 24/7 help desk is always ready to respond, prioritizing rapid resolution and clear communication. This approach ensures that technical issues are addressed promptly, minimizing downtime and allowing the organization to continue its vital work without disruption.

EFFICIENT IT MANAGEMENT

designDATA’s efficient and high-quality service allows the nonprofit’s team to be free from labor-intensive IT tasks, such as tracking software licenses and ensuring systems are up to date. This efficiency is vital for a small nonprofit with limited resources, enabling staff to focus on their core mission without being hindered by technical issues.

Thanks to designDATA’s involvement, our work has become easier, as we no longer have to focus on IT tasks. The team is very responsive and constantly ensures everything runs smoothly.

~ Executive Assistant at the organization

Looking Forward

The ongoing partnership between designDATA and the autism-focused nonprofit continues to thrive, significantly enhancing the organization’s ability to support children and families. With designDATA’s extensive IT expertise, the nonprofit is well-equipped to navigate its unique challenges and expand its capacity to make a lasting impact.

Innovating for Impact: Leveraging Technology to Advance the Mission of an Autism Nonprofit Read More »

Adoption Foundation

Empowering Families Through Advanced IT Solutions: An Adoption Foundation’s Journey

Empowering Families Through Advanced IT Solutions: An Adoption Foundation’s Journey

Overview

For many years, this adoption foundation has been a beacon of hope and support for birth parents, adoptees, and adoptive parents. Recognizing the need for a steadfast IT partnership to uphold and enhance its service quality, the foundation turned to designDATA.

Since January 2019, designDATA has been working closely with the adoption foundation to build a robust IT infrastructure. Through designDATA’s comprehensive Hardware-as-a-Service solution, the foundation can now focus on its core mission without the distraction of managing its equipment.

We chose designDATA because of the attention that we got during the vetting and onboarding process. We feel tended to, like we have a partner.

~ Executive Director of the adoption foundation
Empowering Families Through Advanced IT Solutions: An Adoption Foundation's Journey

Our Promise

This collaboration has equipped the agency with data management and innovation tools, driving its long-term mission forward.

PROACTIVE IT SUPPORT

Committed to child-centered adoption practices, the foundation requires a future-ready IT strategy. With designDATA's guidance, operations have stabilized, ensuring uninterrupted essential services. The staff benefits from weekly webinars, online training, a 24/7 support line and business reviews for continuous improvement and future planning.

ROBUST CYBERSECURITY

Protecting sensitive data is paramount for the foundation. Its secure infrastructure is enhanced with comprehensive measures, including disaster recovery plans, server protection, managed drive encryption and anti-ransomware software. These solutions help the foundation maintain its reputation as a trusted organization that prioritizes the safety of sensitive and confidential information.

CONVENIENT HARDWARE SOLUTIONS

When the COVID-19 pandemic forced a shift to remote work in 2020, the foundation’s team needed laptops to work from home. Within two days of making the request, all employees had laptops. designDATA's Hardware-as-a-Service solutions consistently enable the foundation to access the best equipment for critical tasks and support the families it serves. Beyond supplying physical infrastructure, designDATA ensures its web-based assets run smoothly, with ongoing maintenance and upgrades.

EFFECTIVE PROJECT MANAGEMENT

The adoption foundation is a busy agency providing multiple complex services, including pregnancy counseling, post-adoption support and various adoption services. With designDATA, they can rely on a responsive IT provider that offers strategic solutions and remains committed to the agency's success. The foundation benefits from designDATA's knowledgeable staff, who ensure readily available resources and provide customized solutions through regular communication.

Looking Forward

Since the beginning of their partnership, designDATA has provided the adoption foundation with the modern IT infrastructure necessary to continue providing its vital services.

By integrating robust hardware solutions, enhancing cybersecurity and implementing forward-thinking IT strategies, designDATA continues to help the agency streamline its operations. Their excellent project management has allowed the agency to benefit from a tailored IT ecosystem that empowers the entire team to better serve its mission.

We had long relied on a single person who lived out of state to manage our IT services. We realized we needed readily available resources for training and hands-on IT support. designDATA is committed to excellence, and they understand the importance of our organization’s mission.

~ Executive Director of the adoption foundation

Empowering Families Through Advanced IT Solutions: An Adoption Foundation’s Journey Read More »

Staffing Consultancy Firm

Revolutionizing Recruitment: Elevating a Staffing Consultancy Firm with Strategic IT Solutions

Revolutionizing Recruitment: Elevating a Staffing Consultancy Firm with Strategic IT Solutions

Overview

Located in the bustling Washington DC metro area, a prominent staffing consultancy, renowned for connecting top-tier talent with associations, nonprofits, and social enterprises, aimed to elevate its operations.

Known for their high-quality work, the firm recognized the need for a robust IT infrastructure to streamline operations and maintain its competitive edge. Since partnering with designDATA in October 2021, the consultancy has managed its hardware and software projects seamlessly, achieving a more streamlined workflow.

We love their team approach with a dedicated support team, drawn in as needed, leveraging people with real expertise. They were the right people who came at the right time when we needed them. How they manage to have someone awesome at our beck and call, I don’t understand, but it's awesome. I never feel we have to wait for the top-tier support person. And most of our routine stuff gets solved on the first phone call, with no waiting on hold. I've never seen anything like it.

~ Founder and President of the Staffing Consultancy Firm
Staffing Consultancy Employee

Our Promise

The consultancy, built on creating enduring partnerships between candidates and employers, sought an IT provider committed to long-term technological support. They continue to be impressed by how designDATA goes above and beyond, providing a “white glove” level of service that has enabled the firm to enhance its candidate sourcing and selection.

SIMPLIFIED WORKFLOW

The consultancy firm has experienced a significant transformation in its daily operations, thanks to tailored tech solutions that have streamlined its workflow. Productivity levels have soared and the firm now enjoys the stability of predictable IT costs, free from unexpected expenses.

PROACTIVE AND LONG-TERM PLANNING

The consultancy required a forward-thinking IT approach due to the lengthy and intensive process involved in candidate placement. The expert team at designDATA performed a Strategic Technology Assessment and then created a long-term technology roadmap. With this guidance, the firm began implementing solutions to standardize and modernize its IT resources, enabling tactical growth and fostering lasting operational efficiency. The firm has also thrived using the roadmap to help mitigate risks before they impact operations.

TIMELY PROBLEM RESOLUTION

Known for accomplishing high-level work, the consultancy necessitates a robust and reliable IT system and swift, effective solutions to problems. The team-based approach to request fulfillment ensures minimal disruption to critical operations, allowing the firm to focus on its core mission. With a clear strategy for incident management, the consultancy can expect a consistent and predictable process for receiving, documenting, prioritizing and resolving support requests, ensuring minimized downtime.

EMPOWERED STAFF

With a lean team, leveraging deep expertise in IT infrastructure management was essential. The consultancy has benefited from a compassionate approach to demystifying technical complexities, supported by dedicated assistance at every step of the IT upgrade process. Customized training programs and responsive communication have enabled a smooth transition, mitigating resistance typically associated with change. This partnership has fostered a culture of increased technological proficiency within the firm, enhancing collaboration, boosting staff morale and improving overall job satisfaction.

Looking Forward

In partnership with designDATA, the consultancy firm has significantly improved its operational efficiency, enabling its team to work and collaborate more effectively through strategic technology use.

The support provided has been instrumental in allowing the staffing consultancy to navigate its evolving business requirements alongside the ever-changing digital landscape. The firm has successfully fortified its ability to identify and place top-tier talent within organizations, contributing positively to their communities and making a meaningful impact.

Their team talks in our language, staying cool, calm and collected while rapidly diagnosing and solving problems. They get us back to work whenever something comes up. The customized training, the fast answers to questions and the long-term partnership orientation is what was promised and what was delivered.

~ Founder and President of the Staffing Consultancy Firm

Revolutionizing Recruitment: Elevating a Staffing Consultancy Firm with Strategic IT Solutions Read More »

Railway Association

On Track to Innovation: How a Railway Association Future-Proofed Their IT Ecosystem

On Track to Innovation: How a Railway Association Future-Proofed Their IT Ecosystem

Overview

Every year, this professional railway association diligently works with its large membership base to develop knowledge and recommend best practices in the industry.

The association wanted a modernized IT ecosystem that adequately supported the complex data and assets related to its publications, educational events, student chapters and other activities. They recognized the necessity of a massive migration project to achieve this goal.

I was impressed with designDATA the most. They offered the solution I needed but didn’t push me to start with the project. The sales representative was very low-key and explained how they could make things easier for me.

~ IT Director at the association
railway association staff member

Our Promise

After researching and meeting designDATA at the 2016 American Society of Association Executives (ASAE) Technology Conference, the association’s team knew they had found the right partner.

RELIABLE IT INFRASTRUCTURE

Before partnering with designDATA, the association's systems, including data, email, website and management tools, were all hosted on-premises. This setup led to severe outages, paralyzing the office and cutting off access to crucial data and email services. designDATA was pivotal in transitioning their systems and data from on-premises servers to a secure cloud environment, backed by a comprehensive disaster recovery and data backup plan. Additionally, the association's internet connectivity received a significant boost through collaborative effort with designDATA to transition to a more reliable ISP, ensuring sustained productivity.

OPTIMIZED WORK ENVIRONMENT

Managing many ongoing projects required a meticulous and intentional approach to the association’s migration efforts, aiming for long-term stability and ease of operations. designDATA’s exemplary project management skills were instrumental, resulting in a tailored project plan that addressed the organization’s unique needs and concerns. The consistent, knowledgeable and thoughtful communication from designDATA ensured the creation of a streamlined tech ecosystem, simplifying daily tasks for the staff and enhancing their ability to fulfill the association’s central mission.

ENHANCED CLOUD-BASED COLLABORATION

designDATA improved the association’s communication and collaborative efforts by upgrading their Microsoft 365 licensing, unlocking access to the entire suite of tools and services. The organization's domain was efficiently migrated to Microsoft Azure and their data moved to Microsoft Teams. This shift provided staff with unparalleled flexibility, enabling access to resources from any internet-connected location and ensuring consistently high productivity, even when on the move.

designDATA was great from the beginning, and we had a great engagement overall. There was nothing I would change.

~ IT Director at the association

Looking Forward

designDATA played a pivotal role in revolutionizing the railway association’s technological landscape, guiding them through a comprehensive migration project that has significantly bolstered the vitality of their tech environment. This transformative partnership has enabled the organization to reach its strategic objectives and ushered in a new era of operational excellence. Today, the association thrives in a modern digital workspace with seamless communication, robust collaboration and heightened productivity.

On Track to Innovation: How a Railway Association Future-Proofed Their IT Ecosystem Read More »

Professional Association

Sealing the Deal: Empowering a Professional Association’s Best Work Through a Comprehensive IT Partnership

Sealing the Deal: Empowering a Professional Association’s Best Work Through a Comprehensive IT Partnership

Overview

This leading professional association stands as a beacon of innovation and collaboration in its sector. To navigate the intricate technological landscape and achieve its mission, the organization sought a robust IT partnership that would enable it to concentrate on its core objectives.

Since January 2015, designDATA has been empowering the organization’s best work by addressing key pain points in its technology management. Providing comprehensive IT support and solutions, designDATA has enabled the association to focus on achieving its strategic priorities, including advocacy, end-user engagement and sustainability initiatives.

Communication has always been a major strength of designDATA. Their help desk technicians are always prompt and willing to assist, no matter the issue. As a client, I am always confident that my needs will be carefully and thoroughly addressed by designDATA. Their willingness to communicate and work with us when we need assistance, as well as their professional team recommending new services and programs to help keep our IT systems secure and updated, has been impressive.

~ President of the association
Professional Association Staff

Our Promise

Throughout their ongoing partnership, designDATA and the professional association have tackled four primary IT challenges, fostering a strong collaboration built on trust, communication and a shared commitment to empowering the organization’s best work.

PROACTIVE IT MANAGEMENT

The association required an IT partner capable of advancing its technology agenda without constant oversight. designDATA rose to the challenge, recommending new services and programs to keep the association's IT systems updated and secure.

SUCCESSFUL IT PROJECTS

The association was wary of IT projects that often went over budget and schedule, causing disruption. designDATA showcased its expertise during the association's office relocation, ensuring a seamless move and readiness of IT resources for employees on day one. Their thorough planning and hands-on approach alleviated concerns about project success and value.

HOLISTIC APPROACH TO CYBERSECURITY

Understanding the association's commitment to sustainability and responsible resource allocation, designDATA provided thorough training for the staff, ensuring a smooth transition to Microsoft Teams and the cloud. This approach improved security through training, process and governance, rather than relying exclusively on costly tools.

RESPONSIVE AND EFFECTIVE HELPDESK

A reliable help desk was crucial for the association. designDATA's help desk technicians consistently demonstrated promptness and a willingness to assist, ensuring that the association's needs would always be carefully and thoroughly addressed.

Looking Forward

The partnership between this leading professional association and designDATA has grown stronger over the years. The association appreciates designDATA’s commitment to communication, ensuring it stays up-to-date with the latest technological advancements and industry best practices. Conversely, designDATA takes pride in empowering the association’s best work by offering a valuable partnership to address the organization’s most pressing technology management challenges. This support ultimately enables the association to concentrate on achieving its strategic priorities, including advocacy, end-user engagement and sustainability initiatives.

With the relocation we did in 2018, their thorough planning and hands-on approach ensured my employees were ready to go with their IT resources on day one. Recently, our smooth transition to Microsoft Teams and moving our files to the cloud would not have been possible without designDATA's thorough training and patience as we learned how to use the new tools.

~ President of the association

Sealing the Deal: Empowering a Professional Association’s Best Work Through a Comprehensive IT Partnership Read More »

Pharmaceutical Association

Prescribing Success: Strengthening the Health of a Pharmaceutical Association’s IT Infrastructure

Prescribing Success: Strengthening the Health of a Pharmaceutical Association’s IT Infrastructure

Overview

In the dynamic healthcare policy arena, a distinguished pharmaceutical association stands committed to unraveling the complexities of innovative medicines and their impact on patient health. As a 501(c)6 trade association, their work in extensive research, advocacy and educational initiatives is crucial in shaping informed health policies and practices. Their transformative role significantly influences patient care on a grand scale.

Recognizing the need for a robust IT infrastructure to support its expansive mission, the association sought a change from its previous managed services provider. Their journey led them to designDATA, a partner offering excellence and proactive support. The transition marked the beginning of a new chapter where technology became a catalyst for efficiency, security and innovation.

We had an email breach in the final months with our old vendor. designDATA stepped up the onboarding to accommodate and, even though we weren't their client yet, helped us resolve the breach. The remainder of the transition, including staff training, has been seamless.

~ Chief Operating Officer
Pharmaceutical Association Staff

SEAMLESS TRANSITION AND IMMEDIATE SUPPORT

The association experienced a smooth transition to designDATA, who provided immediate support during a critical email breach, showcasing their commitment from the outset.

EMPOWERED INTERACTIONS AND EDUCATION

The association found in designDATA a partner that not only resolved their IT issues but also took the time to educate and empower their team, ensuring every interaction was positive and productive.

REVITALIZED IT INFRASTRUCTURE

The association now enjoys a modernized IT environment, with new, configured laptops for their staff, enhanced security measures, and a seamless transition from Box to SharePoint. This technological uplift has significantly improved their operational efficiency and data security.

PREDICTABLE COSTS AND UNPARALLELED VALUE

Despite increased costs compared to their previous provider, the association acknowledges receiving more than triple the value, notably in improved customer service. They now enjoy the stability of predictable IT costs, free from the unpredictability of unexpected expenses and providing unparalleled value in their operations.

Looking Forward

Today, the pharmaceutical association stands stronger and more resilient, backed by a robust IT infrastructure and a partnership that transcends the typical client-vendor relationship. With designDATA, they have found more than a service provider; they have found a technological ally, committed to their success and advancing innovative medicines for patient health. The future is bright, and the association is well-equipped with the tools and support to continue its vital work in shaping healthcare policies for improving patient care worldwide.

The team has been exceptionally happy with every interaction, and I couldn't be more pleased. Sometimes, the jargon was hard for a non-techie to understand, but designDATA has worked to educate me in a way that is 100% supportive. I highly recommend designDATA as an MSP.

~ Chief Operating Officer

Prescribing Success: Strengthening the Health of a Pharmaceutical Association’s IT Infrastructure Read More »

Military Nonprofit 2

Encouraging Impact Through Technology: How a Military Non-Profit Empowers Families

Encouraging Impact Through Technology: How a Military Non-Profit Empowers Families

Overview

An American military non-profit organization, dedicated to supporting veterans, service members, and their families worldwide, must manage a complex IT infrastructure crucial for housing significant data and digital assets.

A few years ago, they wanted to find a local IT provider to ensure easy and quick access to assistance, aiming to prevent downtime and technical issues that could hinder military families from accessing vital resources.

During its search, the organization discovered designDATA and knew it had found an IT provider capable of empowering its excellence for the long haul.

Relationships are key for our organization and we have a strong partnership with designDATA. They had everything we needed. The deciding factors were the experience they brought and the level of customer support and engagement.

~ Department Director at the non-profit
Military non-profit supported family

Our Promise

Since starting their partnership in January 2015, the non-profit has leveraged designDATA’s IT services to modernize, expand its programs and enhance communication with its community, thereby positively impacting those who have selflessly served their nation.

TRANSFORMED TECHNOLOGY APPROACH

Collaborating with designDATA has revolutionized how the non-profit uses and engages with technology. Previously reliant on informal help from acquaintances for technology needs, the organization now operates with a consistent, strong, and fully supported IT infrastructure.

ACCESSIBLE IT SUPPORT

The non-profit’s team benefits from active communication, a professional, transparent approach to problems and predictable technology assistance that minimizes disruptions to their daily operations. This support helps them expand their reach, optimize resources and enhance productivity.

EMPOWERED STAFF

Backed by extensive IT services, the non-profit thrives with confidence and assurance in their daily operations. The integration of resilient Hardware-as-a-Service (HaaS) and advanced cybersecurity measures ensures seamless access to vital resources, essential for their operations. Additionally, tailored training and steadfast network support equip the staff with the necessary tools to excel. This support allows them to shift their focus towards innovation and collaboration, thereby furthering their commitment to the community they serve.

The most impressive quality of designDATA is the level of trust and accessibility we have from top to bottom in the organization.

~ Department Director at the non-profit

Looking Forward

Today, this military non-profit organization stands stronger than ever. With the capacity to support numerous clients and a tech infrastructure that is both resilient and forward-thinking, they continue to be a beacon of hope. This success is underpinned by a partnership with designDATA, demonstrating that when technology is combined with compassion, incredible transformations are possible.

Encouraging Impact Through Technology: How a Military Non-Profit Empowers Families Read More »

Military Nonprofit

From Roadblock to Asset: Transforming IT Infrastructure for Greater Impact in a Military Nonprofit

From Roadblock to Asset: Transforming IT Infrastructure for Greater Impact in a Military Nonprofit

Overview

For years, a prominent American military nonprofit has steadfastly committed to serving military members and their families. Operation across 87 military installations and facilities in nine states, the necessity for a solid IT infrastructure was undeniable.

However, the journey was fraught with challenges. A previous IT-managed services provider fell short of expectations, leaving the nonprofit in a precarious position, especially in the face of the COVID-19 pandemic’s digital demands. This is where designDATA stepped in, offering essential solutions to navigate these turbulent times.

COVID is our biggest success. We were not prepared to work remotely. designDATA solved the problem for us. We are actually thriving, and having a system in place is a large reason why. They make sure our team members can do their work and collaborate easily and securely regardless of where they might be located.

~ Chief of Staff and Chief Information Officer at the nonprofit
military teamwork for IT success

Our Promise

Since January 2020, the organization has relied on designDATA to overcome several pivotal challenges, transitioning from outdated systems and limited cybersecurity measures to a modernized, secure and supportive IT environment.

ENHANCED REMOTE WORKFLOW

The sudden need for remote work in 2020 caught the organization off-guard. With designDATA's assistance, they fortified their remote access capabilities, ensuring seamless collaboration and resource accessibility for their employees. An upgraded network was established to handle the surge in remote connectivity, minimizing performance issues.

COMPREHENSIVE IT STRATEGY

Operating across more than 12 branches and collaborating with 23 affiliate partners, the nonprofit needed a visionary approach to IT. designDATA delivered strategic guidance on IT road-mapping, licensing, infrastructure configuration, helpdesk support, system administration and long-term planning. This approach allowed the organization to harness its technology infrastructure, streamlining processes and dedicating more resources to its core mission.

IMPROVED SECURITY

With the shift to home-based work, the nonprofit prioritized data security. designDATA introduced heightened security measures, including security awareness training, incident response plans and compliance audits. This bolstered the organization's confidence in protecting sensitive information and fortified its defenses against cyber threats.

CUSTOMIZED SOLUTIONS

Recognizing the unique operations and mission of this military nonprofit, designDATA crafted tailored solutions to meet their specific IT needs. This personalized approach, coupled with open and responsive communication, ensured the organization had a resilient infrastructure that continually met its evolving needs.

Looking Forward

The collaboration between the military nonprofit and designDATA has been characterized by consistent satisfaction and reliability. The nonprofit values designDATA’s communicative nature and unwavering support, empowering them to navigate technological challenges and enhance their impact on military families.

I have been impressed with how well they knew us. When staff has changed, we have not had a reduction in our service. We communicate on a regular schedule and keep things moving forward consistently.

~ Chief of Staff and Chief Information Officer at the nonprofit

From Roadblock to Asset: Transforming IT Infrastructure for Greater Impact in a Military Nonprofit Read More »

Midsize Trade Association

From Burden to Asset: Revitalizing IT for a Midsize Trade Association

From Burden to Asset: Revitalizing IT for a Midsize Trade Association

Overview

In 2012, a midsized trade association in the DC area was struggling with its internal IT infrastructure. Instead of adding value, their technology was a burden, hindering productivity. Recognizing the need for an overhaul to support growth and better serve their members, the association sought a solution.

After a rigorous selection process, the trade association hired designDATA to provide managed IT services. The association’s team was impressed by the IT provider’s dedication to understanding their business requirements, challenges, and goals.

designDATA is our IT operations - they are vital teammates in any new technology implementation. IT was holding us back. Now it’s an asset.

~ Employee at a midsized trade association based in the D.C. metro area
Midsize Trade Association IT support staff

Our Promise

Since November 2013, designDATA and the trade association have worked together to enhance the organization’s IT infrastructure.

Thanks to designDATA’s seamless workflow, responsive communication and collaborative approach, the trade association team now enjoys a significantly improved work life.

A SEAMLESS TECHNOLOGICAL TRANSITION

Before partnering with designDATA, the association struggled with frequent IT issues. Now, they boast a robust, scalable, modern IT infrastructure that seamlessly supports their mission and daily operations.

STRATEGIC IT VISION

designDATA is more than a problem solver; it acts as a strategic partner. They've helped the association align technology investments with organizational goals, ensuring that every IT decision propels the association forward.

EMPOWERED STAFF EXPERIENCE

The association's staff no longer sees IT as a necessary evil but as an essential tool. With designDATA's support, they collaborate more efficiently, innovate confidently and serve their members with enhanced technological tools.

PROMPT AND PROACTIVE SUPPORT

IT issues are inevitable, but prolonged downtime isn't. With designDATA's responsive support, the association swiftly addresses and resolves challenges, ensuring minimal disruption to their crucial work.

Looking Forward

With designDATA’s partnership, the trade association has transformed its IT from a challenge into a strategic asset, positioning itself as an industry leader ready for the future.

I am a delighted customer. Everyone is very knowledgeable and passionate about helping us. You can tell they love what they do.

~ Employee at a midsized trade association based in the D.C. metro area

From Burden to Asset: Revitalizing IT for a Midsize Trade Association Read More »

Life Insurance Provider

Driving Efficiency and Innovation: Transforming the IT Infrastructure of a Leading Life Insurance Provider

Driving Efficiency and Innovation: Transforming the IT Infrastructure of a Leading Life Insurance Provider

Overview

In the intricate world of life insurance, this business stands out as a significant player. It deals with a vast amount of data and various stakeholders, including insurance advisors, wealth advisors and individuals seeking insurance solutions. To manage their complex software and hardware needs and to grow their business, the insurance provider sought a reliable IT partner. 

In December 2010, after a comprehensive evaluation of potential partners, the provider chose designDATA. The decision was based on designDATA’s deep technical knowledge and unwavering commitment to customer service. More than a decade later, the partnership continues to thrive, with designDATA playing a crucial role in helping the insurance provider stay ahead of technological trends and maintain operational excellence.

We’ve been working together for about 12 years and have a great relationship and experience with them. They help us adapt to current technological trends, resolve our issues, and consistently deliver on their tasks.

~ Director of Case Design at the insurance provider
Life insurance provider staff using computer

Our Promise

Thanks to their partnership, the business has experienced enhanced operational efficiency. designDATA has implemented robust cybersecurity-focused solutions, empowering the agency to innovate and scale. This ensures they can fulfill their mission of encouraging responsible wealth and risk management using life insurance.

PROACTIVE SUPPORT

designDATA’s team provides vigilant IT support, ensuring 24/7 monitoring to identify and address technical issues swiftly. This proactive approach minimizes downtime and allows the provider’s team to concentrate on their core responsibilities, serving their clients.

RELIABLE IT INFRASTRUCTURE

The insurance provider collaborated with designDATA to modernize and configure their infrastructure, paving the way for operational growth. They now have access to cost-effective, modern tools that protect their clients’ sensitive data and uphold their reputation for reliability.

EMPOWERED STAFF

Since the beginning of their partnership, the insurance provider’s team has benefited from ongoing training and support. This equips them with the tools and knowledge needed to excel in their roles. This commitment to empowerment has positioned the provider to confidently navigate technological changes, prioritize cybersecurity and minimize the impact of software disruptions.

We’re impressed with their knowledge and willingness to help us grow. They’re proactive and keep us up to speed with what we need to do, so I can’t think of anything they could improve on.

~ Director of Case Design at the insurance provider

Looking Forward

The insurance provider is committed to fostering a work environment that encourages their associates to thrive. With designDATA’s support, the provider’s team can collaborate more effectively, leveraging technical tools and skills to enhance the client experience and uphold their reputation as a leader in the life insurance sector.

Driving Efficiency and Innovation: Transforming the IT Infrastructure of a Leading Life Insurance Provider Read More »

Global Nonprofit Association

Empowering Educational Advancement: Innovative IT Solutions for a Global Nonprofit Association

Empowering Educational Advancement: Innovative IT Solutions for a Global Nonprofit Association

Overview

A prestigious global nonprofit association, devoted to uplifting educational advancement professionals, recognized the need for a sophisticated and contemporary IT infrastructure to support its expansive initiatives. Annually, the organization orchestrates over 140 conferences and workshops worldwide, actively engages in advocacy and research and provides invaluable professional guidelines and educational materials.

Before 2011, the association managed its technology in-house but realized the need for more specialized expertise. After researching various service providers, they chose designDATA, impressed by the team’s extensive experience working with nonprofit organizations.

It was pretty amazing how we transitioned with designDATA during a pandemic when all of our offices shut down at slightly different times. There weren't any notices in our Washington DC office because it was reported that someone in our building had tested positive for COVID-19 — everyone grabbed their laptops, went home, and we got them back online almost immediately.

~ Senior Director of Information Systems at the association
Global Non Profit Association

Our Promise

Since initiating their partnership in July 2011, the association has enjoyed seamless and efficient operations, supported by a well-orchestrated network and accessible day-to-day help desk support. designDATA was pivotal in facilitating a smooth transition to remote work during the pandemic, ensuring the association’s global mission to advance education remained uninterrupted.

FUTURE-PROOFED INFRASTRUCTURE

The association now enjoys a state of operational readiness for both present and future challenges. From routine network configuration to annual large-scale infrastructure projects, the organization’s technological backbone is robust, adaptable and ready for the evolving landscape of educational advancement. A strategic roadmap, developed in collaboration with designDATA, has provided the association with a proactive stance and clear cybersecurity policies, ensuring uniformity in device usage across the board. The flexibility to adjust the IT budget in response to unforeseen challenges, such as downsizing during the pandemic, further underscores the resilience of this partnership.

TIERED SUPPORT

The association benefits from tiered support, with top-tier engineers from designDATA providing 24/7 assistance. This ensures technical issues are resolved promptly, regardless of geographical location. The partnership has also enhanced the association’s compliance posture, particularly as an online merchant. designDATA’s expertise simplified the PCI compliance process, allowing the association to focus on its core mission while ensuring data protection and compliance.

STEADFAST OPERATIONS

The association’s collaboration with designDATA guarantees disruption-free operations, with a proactive maintenance and monitoring strategy that maximizes system reliability and minimizes outages. The swift transition to remote work during the pandemic is a testament to this resilience, with designDATA ensuring a rapid and seamless online transition.

Their leadership is very available, and if I have any issue that I need to kick upstairs, they will take my phone call and help me resolve it. That availability to talk to someone when you have an issue you need to resolve is the biggest thing for me.

~ Senior Director of Information Systems at the association

Looking Forward

Thanks to its strong partnership with designDATA, the association has successfully established a modern, sustainable and resilient IT infrastructure. This has significantly boosted its operational efficiency and capacity to support over 90,000 educational advancement professionals worldwide.

Empowering Educational Advancement: Innovative IT Solutions for a Global Nonprofit Association Read More »

Cancer Foundation

Elevating a Cancer Foundation’s IT Infrastructure: A Journey from Legacy to Innovation

Elevating a Cancer Foundation’s IT Infrastructure: A Journey from Legacy to Innovation

Overview

A prominent cancer foundation, dedicated to making a difference in critical healthcare through research, education, outreach and advocacy, recognized the need to empower their team with a robust and innovative IT infrastructure.

Unfortunately, the staff faced challenges in resolving technical issues with their previous IT provider, leading to operational inefficiencies. Moreover, the provider was not equipped to support the foundation’s journey towards digital transformation and IT infrastructure modernization.

In December 2019, the foundation embarked on a significant step forward by partnering with designDATA. This collaboration initiated a transformative journey, with designDATA offering the expertise and support necessary to optimize the foundation’s technological resources.

Their partnership philosophy stands out. Rather than feeling like a service provider, they feel like a true IT partner… We don't have dedicated CIOs or IT staff in nonprofits, so it's important to find a thoughtful partner to help you make decisions so you can think about the organization's real mission.

~ The foundation’s President and Chief Operating Officer
Cancer Foundation

Our Promise

As a dedicated partner and consultant, designDATA continues to provide the necessary resources and expert knowledge to propel the foundation’s mission and make a lasting impact in the fight against cancer.

MODERNIZED IT INFRASTRUCTURE

Previously hindered by outdated servers, firewalls, office Wi-Fi and lacking infrastructure for flexible remote or hybrid work, the foundation needed change. designDATA developed a tailored IT modernization plan following a thorough assessment, aligning resources with the organization’s growing needs. The introduction of scalable and secure technologies has strengthened the foundation’s disaster recovery capabilities, enhancing its capacity to carry out critical initiatives.

EXPERT-BACKED IT DECISIONS

Operating without in-house IT expertise, the foundation required external guidance to navigate the intricate tech-nology landscape. The partnership with designDATA has allowed the team to concentrate on their core mission, while regular strategic communications ensure they are well informed and supported in their technology journey. This includes insights for improvement, long-term tech-nology planning, education on emerging technologies and industry best practices, all tailored to fit the foundation's mission and budget.

EMPOWERED STAFF

The shift to designDATA marked a noticeable increase in internal IT support utilization. The team was equipped with updated hardware and software and extensive training ensured best practices for optimal tool utilization. Ongoing technical and cybersecurity education initiatives empower employees in risk mitigation and sensitive data protection, fostering a supportive environment that streamlines workflows and enhances productivity.

No one used our old IT provider; I had to call and manage everything with them. Now, our staff feels welcome and comfortable submitting tickets and working with designDATA themselves.

~ The foundation’s President and Chief Operating Officer

Looking Forward

This collaborative partnership between designDATA and the cancer foundation has significantly enhanced the nonprofit’s operations and mission fulfillment. The modernization of their IT infrastructure has resulted in a more flexible working environment, improved organizational effectiveness and ensured the security of sensitive research data and donor information. The increased efficiency has also allowed the foundation to redirect saved costs toward critical cancer programs and initiatives.

Elevating a Cancer Foundation’s IT Infrastructure: A Journey from Legacy to Innovation Read More »

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