IT Managed Services
Innovative IT Services for Modern Businesses
Technology should never cause you pain or hold your business back; it should be a tool of empowerment that enables your business to streamline and scale. We spend the time getting to know your business goals, and then we provide a strategy that allows you to harness the power of technology to meet those goals. Our innovative solutions take IT-related pain away, giving you the support you need, whenever you need it, with no surprise bills.
My office completely outsourced our IT support to designDATA when our IT person retired 5 years ago. This was the best decision we ever made. designDATA was able to throw all of their resources our way. This included help desk support, analyzing our IT and network status, advising on what we needed to do to address deficiencies and then taking care of them, keeping us operating smoothly on a daily basis, and advising us on future goals and needs. Their service has been invaluable.
Director for Administration
How Do Our Solutions Work?
A Strategic Technology Assessment will determine the best solution for your business. We are committed to standardization and modernization of IT infrastructure to ensure a stress-free IT experience.
We take a Team-Based Approach to your support, so you don’t have to cycle through an endless group of unfamiliar IT engineers every time you call. You will always receive support from a team of specialists who know you, your environment, and your business practices.
Cybersecurity Focused. We will develop a secure operating environment for your business by using a suite of advanced information security solutions designed to protect your data and support compliance.
Enterprise Support for ALL Device Platforms. We have certified Apple and Windows engineers, because it’s crucial to us that every employee on your team feels supported, no matter what platform they enjoy using.
We provide Employee Empowerment to create a productive and security-conscious workforce. We have a full-time team dedicated to providing regular, valuable training sessions to your staff – at no additional charge.
We value a Regular Communication Cadence. We regularly meet with your organization’s stakeholders to discuss their IT experience and ensure we continue to deliver on our promise.
Hardware as a Service (HaaS) solutions are available, so you can get the standardized, modern technology you need while remaining budget-conscious.
Your requests never fall through the cracks…
because we built our program around ITIL’s Service Operations framework.
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a framework outlining best-practices for IT Service Management (ITSM). The ITIL framework is dedicated to providing the IT industry with standardized best-in-class guidelines focused on aligning technology support with business outcomes while meeting customer needs.
We focus on the following pillars of the ITIL framework:
Incident Management outlines the processes we follow to quickly get you back up and running after an incident that caused a service interruption. When major issues arise, we call you to let you know instead of waiting for you to notice a problem and contact us.
Problem Management is the process we implement to stop recurring issues, so you don’t have to waste time continually dealing with the same problems.
Knowledge Management is how we safely and securely store and access all of the information specific to your business. This enables your IT team to provide best-in-class support because they always have the most up-to-date and in-depth knowledge of your operation.
Our team-based approach means many dedicated experts resolve your IT issues and never let your requests fall through the cracks.
Access Management determines who has access to systems and information. These controls prevent malicious attempts while enabling legitimate users.
Request Fulfillment outlines our process for receiving, documenting, prioritizing, and resolving your support requests.