Enterprise Services Team

Enterprise Services Team (EST)A designDATA Enterprise Services Team (EST) contract provides an end-to-end technology management consulting solution.  Common components of an EST contract include:

  • 24/7 monitoring & systems administration
  • Helpdesk for your staff, including on-location escalation as needed
  • Dedicated onsite engineering & helpdesk services
  • Patching / updates / proactive support
  • Managed Backup & Security
  • Complete Systems Assessment & Documentation
  • Dedicated Project Manager
  • Process & Procedure review / development
  • Security Audits
  • Dedicated Engineering Team
  • Architect-In-Charge representative
  • Unlimited remote & onsite support
  • Full Change Management
  • Quarterly executive reviews & strategy sessions
  • Complete Service Ticketing System & management tools
  • Unlimited end-user training on Microsoft Windows and Office
  • No hourly fees except for project work.
  • Access to designDATA’s vHOST enterprise datacenter at reduced cost.