Helpdesk

The end of frustrating technical support calls

designDATA provides extensive, unlimited helpdesk and remote support to end users for desktop operating and connectivity issues, as well as specific application support. Part of any helpdesk agreement includes the development of internal processes to ensure the Helpdesk team understands your IT environment and staff. Our helpdesk service technicians have expertise in all Microsoft productivity applications including Word, Excel, PowerPoint, Access, Project, SharePoint Portal Services, and more.

Examples of Typical Requests that we receive include:

  • Microsoft Office (Word, Excel, PowerPoint, Outlook questions)
  • General network access questions – password resets
  • Printing Problems
  • Help with remote access
  • My PC is running slow
  • My Blackberry / iPhone doesn’t work

Logistics of the designDATA helpdesk are straightforward. Staff may place service requests into our web-based helpdesk application, or if they prefer, directly by phone. When calling into our helpdesk during business hours, we field the issue immediately. End users speak to a system desk engineer, not an auto-attendant or computerized on-hold queue.

Combining remote and on-site support

We staff our system desk appropriately to handle significant call volume. In the rare event that all of our engineers are busy assisting other users, we will call you back within a half hour.

You should also note that our service desk is a combination of remote and on-site support. If we cannot fix your problem remotely, within a reasonable amount of time, we will perform in-person response, within a business day!

Get the support you need with the customer service you deserve.