Jon DeBerry

Jon T. DeBerry is the Director of Apple Enterprise Operations at DesignDATA. He has been a leader in Apple-related operations for over 20 years. Jon has built DISA STIGs for the U.S. Department of Energy and the International Monetary Fund. Jon has also worked closely with CIOs over the years to bring new life to struggling Mac enterprise environments. Because of his outstanding experience regarding Apple enterprise management, John has had the pleasure of working with many innovative companies. Some include Jamf Software, the Library of Congress, National Institutes of Health, Bank of America, U.S. Senate, Accenture Federal Services, Merck Pharmaceuticals, General Dynamics, Fannie Mae, Warner Music Group, and the U.S. Department of Commerce. Today, Jon is leading the effort to offer new solutions, support, and management for Apple products in the enterprise. Jon is passionate about the Apple platform and dedicated to making organizations succeed in this arena.

5 Reasons Why Jamf is the Best RMM Solution for Your Mac Environment

5 Reasons Why Jamf is the Best RMM Solution for Your Mac Environment

You’re not alone in feeling like your IT team is scrambling to keep up with the rapid pace of digital transformation. Operations across the world have shifted dramatically recently due to technology developments and world events. Data has moved to the cloud, and employees are, quite literally, all over the place.

While these changes may be overwhelming, there are many benefits. For example, employees can access company networks with their mobile devices through cloud-based applications, enabling them to work from anywhere; productivity has never been higher!

However, IT teams face a tough challenge; these teams need to stay on top of managing a plethora of devices while keeping data secure and employees connected. Remote Monitoring and Management (RMM) is a must-have tool for an IT team to succeed.

There’s no shortage of RMM solutions to choose from; however, it’s crucial to carefully evaluate what’s out there so that you end up with a solution that suits your business. This is especially important if you have a Mac environment because not all RMM solutions have features compatible with Apple device operating systems.

Good news – we’ve curated all of the essential information you need as a Mac user to choose the right RMM. Our Apple experts have researched the top RMM solutions and, based on this analysis, one solution stands out as the clear winner for managing Mac environments: Jamf.

Here are our top five reasons why Jamf is the best RMM solution for your Mac environment:

1. Apple-specific focus enables seamless integration

Jamf focuses exclusively on managing Apple devices. Therefore, they can offer better support and features to IT teams operating in Mac environments. As well, because of Jamf’s Apple exclusivity, its integration with Apple products is seamless.

Plus, Jamf offers “zero-day” support for macOS and iOS updates and security releases.  This means that your business starts benefiting from new features and upgraded security on the day of its release.

Jamf also integrates easily with Apple Business Manager, allowing you to set and enforce roles, privileges, and security policies using a single, easy-to-use interface. Your IT team can purchase and distribute apps and content in bulk, ensuring your employees have what they need. You can even automate real-time updates to all your apps.

2. Enterprise App Store guarantees access to mission-critical applications

The Enterprise App Store is an outstanding feature of Jamf’s RMM solution for Macs. It enables you to create a custom app store so employees can download, install, and update all mission-critical apps.

Jamf also allows you to create custom profiles for the app store so that teams or employees see only the apps they need. For example, engineers need not scroll through marketing apps, and HR team members won’t have to sort through apps for technical calculations. Each sector will see the apps that pertain to them.

This app store can also display both third-party apps and programs developed in-house; a tool called Jamf Pro Composer helps your team create and deploy custom apps, software, and settings.

Lastly, the Enterprise App Store includes a self-service feature that lets end-users troubleshoot and manage their own devices without submitting a helpdesk ticket.

3. Zero-touch features simplify device management & support

Zero-touch deployment is another one of the benefits of Jamf’s integration with Apple.  By integrating your device management and procurement processes, Jamf allows you to remotely set up devices when you order them so that they arrive ready for immediate use. If your company has embraced BYOD, Jamf offers a self-enrollment feature that lets users enroll and configure their devices.

Jamf’s zero-touch focus doesn’t stop with deployment. The easy-to-use interface and remote management capabilities let IT teams monitor devices, troubleshoot issues, and reconfigure settings without ever touching the actual device. Say “so long” to dropping off your device at some shop for updates or repairs!

4. Customization that meets your distinct needs

Every company has different RMM needs, and Jamf is dedicated to providing the features and support to make RMM work for you. They recognize that small businesses may not have the same requirements as large enterprises, so they offer three Mac management solutions: Jamf Pro, Jamf Now, and Jamf School.

Once you’ve chosen the Jamf RMM solution that’s right for you, you have many options for customization. For example, you can use scripting to develop custom configuration profiles, and your IT team can set up custom smart groups based on criteria like device type, department, and job role. These smart groups can be used for custom monitoring, configurations, and reporting.

We’ve already mentioned that Jamf Composer allows you to create and deploy custom apps. All these features combined provide more flexibility than any other RMM for Mac.

5. Reporting enables data-driven decision making

Finally, Jamf stands out from competitors because of its robust reporting capabilities.

Your team needs to see what’s going on with your devices to succeed at RMM. Thankfully, Jamf offers a capable and flexible dashboard feature that you can customize to showcase specific information like smart groups, policies, configuration profiles, software licenses, and device types.

These dashboards allow you to stay informed about your devices and analyze data to identify problems. You’ll have all the information you need to make data-driven decisions about changes and policies for your Macs.

Sure, other RMM solutions can help you manage your Mac environment; however, none of them can match the capabilities of Jamf. With Jamf, your users have a better experience. At the same time, your IT team gets all the tools they need to manage your remote devices, maintain security, and support productivity, which is why we recommend Jamf to all our Apple-using clients.

Want to Learn More?

We’ve only scratched the surface of what Jamf can do as your Mac RMM solution. If you want to learn more about how Jamf can meet your RMM needs, contact our Apple support experts. We would love to chat with you about Jamf and other solutions to help you manage your business.

Macs on the Move: Why You Need MDM to Manage Your Mobile Devices Correctly

Macs on the Move: Why You Need MDM to Manage Your Mobile Devices Correctly

Scooch over, Microsoft – Apple has entered the cubicle. A few years ago, Macs were a rarity in offices; most professional software was designed to work on Windows machines, giving them a considerable advantage in the business market. Now, everything has changed; iPhones, iPads, and Macbooks are ubiquitous, and for good reason! People love the Mac operating system and are familiar with how Apple devices work. Apps and business tools are increasingly Mac friendly, and Apple has worked hard to develop and highlight features that boost productivity and simplify IT management.

While implementing Apple products for businesses has been fantastic for boosting creativity, flexibility, 

 and productivity, it’s presented a new challenge for IT teams. These teams must stay on top of managing a plethora of devices while keeping data secure and employees connected. Mobile Device Management (MDM) is a must-have tool for an IT team to succeed; whether you’re a small or large business, you must implement the right MDM solution when using Apple products.

Let’s take a look at why an MDM is critical for your business’s management and success.

1. MDM ensures that your mobile device is secure

Maintaining security is the top priority for IT teams; while mobile devices let employees work from anywhere, they also represent a new attack vector for criminals looking to steal company data. MDM is the best way for your team to maintain company data security while using mobile devices. 

Apple devices come with many built-in security features like FileVault encryption, Gatekeeper software verification, and TouchID, but these features can be disabled quite easily. With a robust MDM solution, you can feel confident that these security features are enabled and functioning correctly on all devices. You can also block specific software, disable camera access, distribute security patches, and require employees to regularly create complex passcodes. 

Mobile devices can be lost by employees or stolen by criminals; however, MDM helps mitigate this risk. If a managed device is lost, your MDM solution will help locate it while locking it until you’ve recovered it. In the case of a stolen device, you can remotely lock it and wipe all data. MDM ensures that essential data is protected by allowing you to enforce security measures and recover or disable missing devices.

2. MDM supports remote work productivity

Employee productivity is for business owners what security is for IT teams: top priority.  With cloud-based applications and mobile devices, people can work from anywhere.  This results in increased flexibility and higher productivity, but it only works if employees can access the data and applications they need.

Employee productivity is for business owners what security is for IT teams: top priority.  With cloud-based applications and mobile devices, people can work from anywhere.  This results in increased flexibility and higher productivity, but it only works if employees can access the data and applications they need.

MDM solutions allow your employees to securely access your company network, data, and applications from anywhere, including custom apps that may not be available in Apple’s App Store. MDM identifies critical applications and deploys them to your users.

Plus, you can even create lists of applications specific to certain job roles, departments, or users and allow access to those who need them. In this way, employees have access to the applications they need without being overwhelmed by the ones they don’t.  

If an employee needs a new application, MDM makes it quick and easy to grant access and push the application to the correct device. This is quickly done through custom settings in the App Store. As well, MDM makes it simple to share important information between mobile device users. Thus, implementing a robust MDM solution is one of the best ways to foster productivity in your company’s remote work environment.

3. MDM simplifies device management

Whether your company provides Apple devices to employees or lets them use their own through a BYOD program, managing every device can be challenging. 

MDM simplifies this process and offers workflows that let your team quickly set up new devices, enroll new users, reset old devices, install updates, and troubleshoot IT issues.  You can monitor devices to make sure that policies are being followed and employees are avoiding risky cyber-behaviour. You can also control access to company networks so that only approved devices can connect.

A good MDM solution allows you to monitor your devices remotely. You can quickly push settings, updates, and IT fixes to devices using over-the-air (OTA) distribution, and your team can detect issues as they arrive, having solutions already prepared.

Top-notch MDM solutions also allow you to implement time-saving practices like “zero-touch” deployment and custom scripting that enable you to customize your devices and modify account permissions as needed.

Truly – the time and cost savings realized from simplified device management are priceless.

Choosing Your MDM Solution

It’s clear that MDM is critical for managing Apple products; now to choose which solution is right for you. There are many MDM solutions on the market, and it’s integral to choose one that works with your priorities. Consider things like value, device compatibility, security features, application management, and support features. 

If you feel a little lost, we provide support and IT solutions specifically designed for Apple environments and operating systems. Our Apple product experts will help you choose the perfect MDM solution, one that will ensure that security is maintained, productivity bolstered, and devices managed efficiently.

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