Process & Workflow Re-engineering

While interviewing staff to get a clear picture of their processes and workflow, by far the most common answer to the question "Why do you do it that way?" ..... is because "We've always done it that way." 

Processes that make perfect sense at their inception often become grossly inefficient over time.  To compound the problem, many organizations make the mistake of designing software systems to sustain workflow processes that no longer support the current organization structure or operation. 

designDATA consultants are highly skilled at workflow and process re-engineering. Our consultants are not only former high-level non-profit executives, but they have also worked with scores of clients to redefine and rethink their workflow. And because we understand that each organization is unique, we approach each project with a fresh perspective that allows us to deliver a customized and highly creative set of recommendations. Our tried-and-true methodology begins with a discovery phase in which we identify and chart all current processes and workflow. We then identify inefficiencies using pre-established benchmarks that measure the time it takes to come to the end of the process, the number and order of steps in the process, and the amount of human intervention required to complete the process. Once this is done, we are able to present your organization with logical alternatives to inefficient processes. As part of our analysis, we provide staff with workflow documentation and assist them in the successful adoption of new operating procedures.